AN INVESTIGATION has been launched into a Solihull care home after concerns were raised about patient care, we can reveal.
Management changes have already resulted, and improvement plans are being overseen by national watchdog the Care Quality Commission (CQC), which has conducted an inspection.
Solihull council is also ‘monitoring the situation’ in liaison with the CQC to support improvements.
Chelmunds Court on Pomeroy Way, Chelmsley Wood, is a purpose-built 73-bed residential complex for the elderly – especially those with dementia.
Concerns have been raised by upset relatives, including about care for their loved ones, staffing levels and training.
It was built last November and is operated by Runwood Homes Group. Solihull council commissions some beds for vulnerable elderly people placed at the home.
A spokesperson for the CQC told us in response to our enquiries: “Our inspection team are aware of concerns at this service and recently inspected for the first time in June. This report detailing all the findings will be published soon.
“The inspection was a result of the concerns that have been highlighted to us and the local authorities.
“All complaints/concerns received will have been looked into on the inspection.
“We can’t go into detail about the specific concerns raised but we can confirm there have been several relating to the quality of people’s care.
“The provider is working closely with commissioners to bring about improvements.”
Runwood Homes said it was aware of allegations and said the new home had gone through management changes to resolve problems when they were reported.
A spokesman for Runwood Homes said: “As a new facility opened less than a year ago, Chelmunds Court experienced teething problems which in turn led to some concerns being raised.
“In response, we took immediate steps to put a new management structure in place, along with an action plan which has seen the achievement of significant progress.
“We can confirm the correct staff-to-resident ratio is in place and all our staff are appropriately supervised and fully trained to the highest professional standards, thus ensuring all residents receive the very best in safe and effective person-centred care.
“We aim to provide a consistently excellent level of service, working in partnership with residents, families and professionals to ensure high standards of care are maintained.
“We are happy to talk to residents and families at any time and encourage anyone with concerns to raise them directly with the senior team or home manager. We cannot comment on individual cases.”
A Solihull council spokesperson told us: “We are aware of concerns about the quality of care at Chelmunds Court and we have raised these with Runwood Homes, who manage the care home.
“We are in daily contact with Runwood Homes and are liaising with the Care Quality Commission (CQC) and Clinical Commissioning Group (CCG) to monitor the situation and provide all possible support to improve the quality of care to all those living there.”