4th Dec, 2016

Borough man's grave has been left for seven months without a memorial plaque after a dispute with an unreachable funeral directors

Aisling Kiely 15th Oct, 2016 Updated: 21st Oct, 2016

A DISTRAUGHT son is up in arms after a dispute with an unreachable funeral directors has left his father’s grave without a memorial plaque – nearly seven months after he was buried.

Anthony Curry, who was passionate about wildlife and the outdoors, had his last wish granted when he was buried in Greenhaven Woodland Natural Burial Ground near Rugby on January 13.

With the help of Colour My Funeral – an independent funeral directors which specialises in unconventional funerals – the Balsall Common resident was given the send-off he deserved.

Grieving son Glen visited the burial ground three months after to admire the wooden memorial plaque he expected to have been installed.

But he was devastated when he realised his father’s final resting place was unmarked and the plaque was nowhere to be seen.

Desperate for answers, he tried to contact the funeral directors to find out where the memorial plaque had been moved to – but had no luck.

Fast forward seven months and hundreds of unanswered emails, phone calls and shop visits later, he was left with no choice but to take matters into his own hands.

The upset son said: “I was convinced the business had gone bust.

“Emails were bouncing back, phone lines were ringing out and Facebook messages were left unread.

“We felt clearly let down and ignored.”

Glen, now determined to get to the bottom of the missing memorial, contacted the burial ground to find out what had happened.

The seemingly wild goose chase took an unexpected turn when he was informed the burial ground hadn’t received any payment for the plaque.

He added: “We paid Colour My Funeral for everything which including the memorial.

“We put our faith into the funeral directors during a really difficult time for all our family.

“We are really disappointed they have not actioned such a fundamental element of my father’s memorial.

After an exhausting chase, he was finally contacted by the manager of Colour My Funeral – who said the problem was now out of their hands – and would refund the £125 within seven days.

The Observer tried to contact Colour My Funeral by phone, e-mail, social media and even visited the closed store – all to no avail.