Top customer recognition for borough homebuilder - The Solihull Observer

Top customer recognition for borough homebuilder

Solihull Editorial 9th Apr, 2017   0

SOLIHULL-based Barratt and David Wilson Homes Mercia has been awarded a maximum five star rating in the new HBF (Home Builders Federation) customer satisfaction survey 2017.

The new nationwide survey lists the UK’s best housebuilders according to which have the highest customer recommendation scores.

For Barratt and David Wilson Homes to be rated as five star means that more than 90 per cent of its customers say they would recommend the homes to a friend. It also means that Barratt Homes now becomes the only major national housebuilder to be accredited as a 5 star builder for eight years in a row.

The HBF survey is one of the largest customer surveys of its type, with more than 50,000 customers taking part in it.

It was developed to give customers an independent quality rating of the new homes being built across the country, with the star rating a handy guide for customers to quickly see which housebuilders have the highest recommendation scores.

Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “The Customer Satisfaction and Star Rating Scheme is an accepted, robust and independently assessed measure of customer service.

“Achieving the highest levels of satisfaction is a huge challenge that requires commitment from everyone in an organisation from top to bottom.

“To do so whilst increasing output, as Barratt and David Wilson Homes has done, to help address our acute housing shortage is especially commendable.”

Stephen Barton, Senior Sales Manager at Barratt and David Wilson Homes Mercia, added: “We are extremely proud to achieve the five star rating for eight years in a row as it means more than 90 per cent of our customers would recommend our homes to a friend.

“The customer recommendation scores come from building high quality homes and then really looking after our customers once they have moved in. Quality is so important to us there are over 400 items that are individually checked before the keys to a Barratt home are handed over to a customer.

“We try to work harder than anyone else when it comes to looking after our customers, and this comes out in the survey’s results.”


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