HELP IS at hand for residents struggling to pay their water bills.
Severn Trent is urging customers to check what financial support is available to them, as the company says some customers may be eligible for up to 70 per cent off their water bill.
The company says it is committed to having accessible, varied financial support for customers, now or in the future.
Severn Trent announced it’s set to invest a huge £15billionn over the next five years, with a commitment to keeping bills low and affordable.
Severn Trent has a number of affordability schemes available, that can help customers struggling with their bill including:
- Big Difference Scheme, where eligible customers may save up to 70 per cent off their bill
- WaterSure, where customers bills can be capped if you have low income, a medical condition or large family
- Debt support – matching plus, help paying off any debt on the account
- Water Direct paying the bill through benefits
- Flexible Payment plans, extending the period over which customers pay at a frequency that suits
- Single Occupier, if customers live alone and can’t have a meter fitted, they may benefit from a lower tariff.
Mark Grice, external relations manager said : “We’re really clear, that when it comes to our customers paying their water bill – that this shouldn’t be a worry, and we intend it to stay like that.
“Keeping bills low, and affordable is always a priority and my team are out and about every day meeting customers and seeing where we can make a difference, so we know that people need help, and we want people to know it’s always there.
“It’s why we’re able to announce huge investment in the areas our customers care about, by also underpinning that with more financial support than ever.”
Severn Trent is expected to be supporting around 700,000 households by 2030 with some form of financial support, making it one of the industry’s most comprehensive affordability packages.
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