Putting the tenant first: SCH pick up top award for service - The Solihull Observer

Putting the tenant first: SCH pick up top award for service

Solihull Editorial 20th Feb, 2022   0

SOLIHULL Community Housing – which runs Solihull Council’s housing service – has scooped a prize at this year’s Housing Digital Innovation Awards.

The annual national awards are an opportunity to highlight the most innovative products, services and technology across all sectors of social housing.

The Customer Engagement team at Solihull Community Housing (SCH) won the ‘Most Innovative Approach to Resident Involvement,’ category.

The team supports residents to have a greater say on their homes, and the services delivered by SCH.




This is achieved through a number of innovative engagement opportunities.

Its Solihull Community Housing Achieving Performance Excellence panel is designed for residents who want to be heavily involved in customer engagement, examining performance levels and reviewing services.


Residents who require greater flexibility are encouraged to get involved in the Virtual Improvement Panel.

This is a digital engagement opportunity where residents can become involved on their own terms in services they choose.

Building Safety Advocates are a vital component to fire and building safety, reviewing processes, reporting concerns, and taking part in safety events at one of SCH’s 37 high rises.

SCH chief executive, Fiona Hughes said: “I am thrilled with our success at this year’s Housing Digital Innovation Awards.

“Our approach to customer engagement is at the heart of everything we do and has been transformed in recent years – this prestigious award is recognition of that.”

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