National Express West Midlands introduces UK’s largest on-bus ticket scanning program - The Solihull Observer

National Express West Midlands introduces UK’s largest on-bus ticket scanning program

Solihull Editorial 9th May, 2023   0

NATIONAL Express West Midlands has announced that over 132 million bus trips have been made with mobile tickets using Masabi’s Justride platform.

The bus company has worked with Masabi and INIT to introduce the UK’s largest on-bus QR code scanning system to read and validate mTickets.

The new technology provides a quicker, safer and simpler way to travel around the region by speeding up bus boarding times and reducing wait times by providing an efficient contactless experience.

The service is live across National Express West Midlands’ fleet of 1,600 buses throughout Birmingham and the Black Country, Solihull and Coventry with 21 million scans having taken place since it was rolled out towards the end of 2022.

Daljit Kalirai, sales and partnerships director at National Express West Midlands, said: “Around 25 per cent of our customer journeys are made using mTickets and we’ve seen over 21 million scans using the new QR code scanning system.

“It couldn’t be easier – customers simply activate their mTicket in our app, get onboard and scan the QR code using our onboard card reader.

“We’re committed to making bus travel affordable for all, which is why we recently extended our £2 adult single ticket offer until the end of June.

“Our day saver also still costs £4 – the same as it did in 2014 – regardless of how many buses our customers catch.

“The new mTicket QR scanning technology has been a really exciting project for us.

“Working collaboratively with our partners Masabi and INIT, we’ve been able to make several improvements to our scanners and mobile app, so our customers get the best experience possible.

“It will also help us crackdown on fraud so we can continue maintaining our low fares while making it even quicker and easier for our new and existing customers to travel by bus.”

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