HMRC issues apology for delayed child benefit payment - The Solihull Observer

HMRC issues apology for delayed child benefit payment

Solihull Editorial 4th Jun, 2024   0

HMRC has issued an apology after numerous parents reported not receiving their child benefit payments.

Since Friday (May 31), concerns have raised across the country that monies had not hit bank accounts with many taking to social media to warn others.

HMRC said around half a million – 30 per cent – of the scheduled child benefit payments for Monday (May 3) did not arrive in bank accounts.

It added: “This issue was caused by a processing error which has now been resolved.”

Parents or guardians receive the payments if they are responsible for a child under 16 or under 20 if they’re in approved education or training.

Families typically receive about £100 every four weeks for their eldest child and around £70 for any additional children.

Some parents choose to have the payments weekly.

An HMRC spokesperson said: “We are very sorry that some customers did not receive their scheduled Child Benefit payments as expected and we understand the concern and difficulty this may have caused.

“We have now fixed the problem and are putting measures in place to prevent this from happening again.

“Affected customers will now receive their payments on Wednesday morning (June 5).

“Anyone who has incurred a direct financial loss because of the delayed payment can apply for redress by completing our online complaints form.”

As of August 2023, there were 6.91million families in receipt of Child Benefit payments in the UK.

Affected customers can complain online here.

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