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20th Sep, 2021

Help for Solihull residents as borough gears up for Census 2021

Solihull Editorial 21st Feb, 2021 Updated: 25th Feb, 2021

THE Office for National Statistics is working with Solihull Council and local organisations to deliver a successful 2021 Census.

Data from the census informs where public funding is spent on services like transport, education and health – on cycle routes, schools and dental surgeries.

Understanding the needs of the nation helps everyone from central government to local organisations, such as councils and health authorities, plan and fund public services across England and Wales.

The census is taking place on March 21, 2021.

However if people are unsure or can’t access a computer to fill in the form, they can contact Solihull Libraries on 0121 704 6005 or email and a member of staff will ring them within one working day.

Assistance can include:

Answering queries about the questions in the census form

Filling in the form for you with you on the phone supplying the information. All staff have signed a confidentiality agreement and your information will not be shared with anyone else.

Supplying a new access code

Referring you to other support information on how to fill in the form or requesting a paper form.

The Office for National Statistics will also have an online help area on their website and offer help by phone, webchat, email, social media or text message. This will include information in other languages.

Solihull residents can get help from our libraries by phone with filling in their Census form between March 1 and May 4. ONS support is available before and after this.

Fiona Saxon, Census Engagement Manager for Solihull said: “Census 2021 will give everyone the opportunity to complete their questionnaires easily online. However, paper copies are available if you would prefer. Whichever method you choose, we can provide completion help free of charge.”

For more information and advice on how to answer the questions, visit


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