SOLIHULL Council is set to introduce artificial intelligence to help increase time spent supporting adults.
The authority says the software will allow adult social care teams spend more time supporting people and reduce admin hours by as much as 65 per cent a week.
The software, called Magic Notes, avoids the need for staff to write or type notes by recording information from assessments, reviews and other discussions they have with adults receiving care and support from the Council.
The software, developed by UK-based organisation Beam, was trialled by 20 adult social care staff across 282 visits and meetings in 2024.
The trial revealed there was an average of 65 per cent drop in the amount of time social care staff spend on compiling assessments.
Councillor Tony Dicicco, cabinet member for adult social care and health, said: “We are one of the first councils in the West Midlands to introduce Magic Notes. It should be a game changer for people we support as well as our social work teams.
“Staff taking part in the pilot scheme last year reported that they had better quality conversations with people we are supporting. And a member of the public described feeling less anxious about an assessment because the social worker was able to concentrate fully on them, rather than having to take notes.
“Because conversations are captured precisely and are ready to review immediately after a visit, staff can share assessments and support plans more quickly. This also supports staff well-being by helping them to manage workloads better and complete follow up actions quicker.”
