COLLEAGUES at North Solihull Sports Centre are celebrating after the centre was rated ‘very good’ for service quality.
The facility, run by Everyone Active in partnership with Solihull Council, underwent a rigorous one-day Quest assessment.
Quest is a continuous improvement tool for leisure facilities and sports development teams and is managed by Right Directions on behalf of Sport England.
North Solihull Sports Centre scored highly in many areas within the mystery visit and formal assessment elements.
These included tackling inequalities, customer journey, operational management, managing the team, environmental management and statutory declaration.
Everyone Active’s general manager, James Forsyth, said: “We’re delighted with the outcome of the Quest assessment and believe it’s testament to the hard work of the team.”
“To be recognised for not only operational success, but also the positive impact the centre has on the local community, makes us really proud.
“At Everyone Active, we’re committed to providing quality facilities for all ages, abilities and interests, and we hope the local community can feel confident knowing their leisure centre has this added stamp of credibility.”
Coun Tony Dicicco, Solihull Council’s cabinet member for Public Health, added: “I’d like to congratulate all staff at North Solihull Sports Centre for their deserved recognition by Quest.
“People using the facilities know how excellent the services are, and the rating by Quest proves it.”
