Citizens Advice Solihull Borough has secured new funding to continue delivering essential energy advice to residents for another year.
As a charity that relies on grants to sustain its work, we carefully analyse emerging trends and issues to predict future needs and inform funding applications.
This latest funding has enabled the launch of four new energy advice projects as of April 1, ensuring that residents facing difficulties with bills, tariffs, or payment issues can access tailored support.
Citizens Advice encourages anyone struggling with energy costs to reach out for guidance on their options, such as switching advice, energy efficiency tips, retrofit, fuel vouchers, and trust fund applications.
Beyond offering direct assistance, the organisation plays a critical role in advocating for fair treatment of consumers.
When advisers encounter cases of injustice, they anonymously collect evidence to highlight systemic issues at regional and national levels, influencing policy-makers to drive meaningful change.
Last week, Citizens Advice Solihull had the privilege of hosting Miatta Fahnbulleh MP, Minister for Energy Consumers, following her keynote speech on energy at the NEC.
The Minister spent nearly two hours at the office, speaking with advisers and clients about their challenges.
Among the many cases discussed was one in which a resident had a debt of more than £9,000 written off after it was determined the charges were unjustified.
Citizens Advice Solihull urges residents experiencing energy-related difficulties to seek support.
Help is available by calling 0808 278 7976 or visiting the office in person on Tuesdays and Fridays at 10am.
